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6,150 Posts
well, i do hope ruger gets a handle on this sr-9 problem. i have been a loyal customer of ruger for quite a few years. Over time, i've been flush with some, gun poor, trade happy, etc. etc. so i've owned a bunch of rugers before---just not all at the same time.
What has kept me going back to ruger time and again is its an American made product of excellent quality, strength, and durability. Can't really comment about their service dept as i hav'nt had one go bad on me.
But here as late, things are not what they seem.
P345 problems with click-no-bang
lcp's showing abnormal wear
Sr9's with mag release problems, mag problems, peening, and now a recall
dis-continued models
complaints of poor customer service
I have voiced my concern, and most will say its normal in a big business to have recalls, teething problems in new designs, they are in the business to make money, and finally they are treating the customer right. In short, ruger is a large corporation and they are handling the problems like any other corporation in a correct manor. Many are defending ruger for the way they are handling the sr9 problem and as i've said, making comparisons to other corporations and products.
I've been a ruger customer because they were not like everybody else out there---they were a cut above. The quality control apparently use to be better than it is today. They treated the customer right before the gun ever left the factory because it left the factory right to begin with. I swear, at one time i must have thought the ruger repair man was like the maytag repair man---awful lonely with nothing to do. Unfortunately today, it strikes me that ruger must be double shifting in the repair dept and looking for more help to boot.
Is this the result of modernizing? Is ruger no longer a guaranteed excellent product and has now joined the ranks of an average product? I hope not........
I've been following this topic on various boards and the general consensus is "business as ususal" with a large pat on ruger's back for a free mag in the sr9 recall and pride in ruger owning up to the problem. (no dis-respect to anyone reading this). No one seems to be interested or giving a hoot as to how this mess went south to begin with as its "acceptable" introducing a new firearm to have problems.
I for one am seriously interested in the sr9 series. There is a lot to be excited about there with the 17 rd mags, striker fired light dao format, ambi safety system, changable grip system--it dang near sounds like the perfect weapon. And talk about feel good in the hands---its been the best feeling polymer pistol i've ever picked up and held. I really wanted this one but a wise person told me to wait and see what happens to the design during the 1st year----sure glad i did.
I've often heard s&w fanatics de-cry the current poduction of s&w guns and especially the dreaded gun lock on smiths. So rampant to the point that they state they will not buy any current production smith due to the gun lock issue or the "mim" metal issue and will seak out older smiths as they believe they are better quality which, in turn---seems to be driving up the costs of the used smiths.
Is the same thing gonna happen to ruger? Should it happen to ruger?
Or am i over-reacting and too ignorant of the ways to do business this century? I always thought a company should build it reputation on how good their products are-----not how good their recall service protocal/propaganda/repair center is.
What has kept me going back to ruger time and again is its an American made product of excellent quality, strength, and durability. Can't really comment about their service dept as i hav'nt had one go bad on me.
But here as late, things are not what they seem.
P345 problems with click-no-bang
lcp's showing abnormal wear
Sr9's with mag release problems, mag problems, peening, and now a recall
dis-continued models
complaints of poor customer service
I have voiced my concern, and most will say its normal in a big business to have recalls, teething problems in new designs, they are in the business to make money, and finally they are treating the customer right. In short, ruger is a large corporation and they are handling the problems like any other corporation in a correct manor. Many are defending ruger for the way they are handling the sr9 problem and as i've said, making comparisons to other corporations and products.
I've been a ruger customer because they were not like everybody else out there---they were a cut above. The quality control apparently use to be better than it is today. They treated the customer right before the gun ever left the factory because it left the factory right to begin with. I swear, at one time i must have thought the ruger repair man was like the maytag repair man---awful lonely with nothing to do. Unfortunately today, it strikes me that ruger must be double shifting in the repair dept and looking for more help to boot.
Is this the result of modernizing? Is ruger no longer a guaranteed excellent product and has now joined the ranks of an average product? I hope not........
I've been following this topic on various boards and the general consensus is "business as ususal" with a large pat on ruger's back for a free mag in the sr9 recall and pride in ruger owning up to the problem. (no dis-respect to anyone reading this). No one seems to be interested or giving a hoot as to how this mess went south to begin with as its "acceptable" introducing a new firearm to have problems.
I for one am seriously interested in the sr9 series. There is a lot to be excited about there with the 17 rd mags, striker fired light dao format, ambi safety system, changable grip system--it dang near sounds like the perfect weapon. And talk about feel good in the hands---its been the best feeling polymer pistol i've ever picked up and held. I really wanted this one but a wise person told me to wait and see what happens to the design during the 1st year----sure glad i did.
I've often heard s&w fanatics de-cry the current poduction of s&w guns and especially the dreaded gun lock on smiths. So rampant to the point that they state they will not buy any current production smith due to the gun lock issue or the "mim" metal issue and will seak out older smiths as they believe they are better quality which, in turn---seems to be driving up the costs of the used smiths.
Is the same thing gonna happen to ruger? Should it happen to ruger?
Or am i over-reacting and too ignorant of the ways to do business this century? I always thought a company should build it reputation on how good their products are-----not how good their recall service protocal/propaganda/repair center is.